Your information,
explained plainly.
Last updated: 4 October 2026
This policy explains what personal information WIHDAT ALWAQI IT SERVICES L.L.C (“hanee”, “we”) handles when you use the website hanee.ae and the hanee app, why, and the choices you have. We collect only what the service needs.
Who is responsible
WIHDAT ALWAQI IT SERVICES L.L.C, Office M259, Saih Shuaib 2, Dubai Industrial City, Dubai, United Arab Emirates. Trade licence 1378551. Questions and requests about your information: support@hanee.ae.
The website hanee.ae
You can use the website without an account. We do not use advertising or analytics cookies on it.
What is stored in your browser. Only your choice of light or dark appearance, kept on your own device so the site looks the same on your next visit. It is not sent to us.
What is processed when you visit. Like every website, ours receives technical details needed to deliver a page, such as your IP address, browser type and the address of the page requested. Our hosting provider processes these to serve the site and protect it against abuse. Words you type in the restaurant search are sent to us to return results and are not linked to you.
If you write to us. We receive your email address and whatever you include in your message, and use them only to reply and to keep a record of the request.
The hanee app
The app is in private testing. You can use it as a guest, in which case your profile stays on your phone, or create an account.
Information you give us.
- Your email address, if you create an account, to sign you in.
- Your taste profile: foods you like, foods you avoid, diets you follow and allergies you tell us about.
- Dishes you like, dishes you say you will get, and your answers when the app asks how a meal was.
- Addresses you save, and what you type or say to the app when looking for food.
- Menu photos or links you give the app so it can read a menu.
Location. If you allow it, the app uses your location to find food near you and to show distances. You can refuse or switch this off in your phone’s settings and use a saved address instead.
Allergies and diets. This is sensitive information. We use it only to filter and label the suggestions you receive. We do not use it for advertising and do not share it with restaurants.
Notifications. If you allow them, the app sends reminders connected to your own activity, such as asking how a meal was. You can switch them off in your phone’s settings.
Why we use your information
- To provide the service you ask for: suggestions that respect your budget, distance, tastes, diets and allergies.
- To keep your profile available when you sign in on another device.
- To keep the service secure and to fix faults.
- To answer you when you contact us.
We do not sell personal information, and we do not use it for third-party advertising.
Who helps us run the service
We use service providers that process information on our behalf and under our instructions: a hosting provider for the website, a database and sign-in provider for the app, and an artificial-intelligence provider that interprets what you type and reads the menus you give the app. They may process information outside the United Arab Emirates. We give them only what the task needs.
We may also disclose information where the law requires it.
How long we keep it
We keep account information for as long as you have an account. If you delete your account in the app, the information saved to it is deleted. Messages you send us are kept for as long as needed to handle the request.
Your choices and rights
- See and change your profile in the app at any time.
- Delete your account, and the information saved to it, from the app’s account page.
- Ask us for a copy of your information, to correct it, or to stop using it, by writing to support@hanee.ae.
These rights are available to you under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and we will answer within a reasonable time.
Children
hanee is not directed at children, and we do not knowingly collect information from them.
Security
Information is sent over encrypted connections, and each account can read only its own information. No system is perfectly secure; if something goes wrong that affects you, we will tell you.
Changes to this policy
If we change this policy we will publish the new version here with a new date, and tell app users about important changes.
Important food information
hanee does not verify allergens or halal certification. Always confirm allergens, ingredients and other important details with the restaurant. See the terms of use.